We offer a 7 day return on any new watch in stock. w3, Marathon, Seiko, Yema and Ollech & Wajs timepiece returns must be Unworn, Unaltered, Un-Sized, in As New Condition Complete With All Contents Included At Time Of Sale. The purchase price, less shipping costs and 10% restocking fee will be refunded upon receipt of the watch. If there is evidence that a watch as been worn, any links removed from the bracelet, the watch strap removed and replaced or reinstalled, or if the watch case has been opened, the return privilege is void. Any Custom Tailored Timepiece made to individual specifications, Ollech & Wajs Special Orders, Yema Special Orders, Marathon Special Orders, Seiko Marine Master Special Orders and Watch Parts are Final Sale.
All preowned watches are sold with a three day return privilege to give purchasers the opportunity to reassure themselves of the authenticity and condition of watches purchased for sales within the CONUS. The purchase price, less shipping costs and a 10% restocking fee will be refunded upon receipt of the watch. The timepiece must be returned in the same condition as sold in Unopened, Unaltered, Un-sized and Unworn condition with all contents included at time of sale. If there is evidence that a watch as been worn, any links removed from the bracelet, the watch strap removed and replaced or reinstalled, or if the watch case has been opened, the return privilege is void. No other warranty is provided, or implied, unless so stated in the posting. Three days after the buyer receives the watch, all sales are final.
Watches that are offered as certified preowned have been serviced and reconditioned and include a 1 year warranty on the movement.
If you have any questions or concerns, please do not hesitate to contact us. We are committed to excellent customer service and will do our best to resolve any issues.
All preowned pieces are guaranteed authentic, completely tested and reconditioned cosmetically to as close to new condition as possible. Modern water resistant watch seals are examined, set and lubed with DC7 waterproof grease. Each mechanical watch is adjusted and regulated for accuracy on a Timegrapher TYMC MTG 4000A. Quartz watch batteries are tested and replaced if necessary.
Shipping and handling fees are calculated by the sum of postage, tracking, signature confirmation fees, runner fees and packing materials. All parcels are privately insured at the rate of 2.00 per 100.00 of value for domestic parcels and 3.00 per 100.00 of value for international parcels in addition to the base shipping cost. Inbound parcels are to be sent to our secure shipping address located on our contact us page with full insurance and signature confirmation. In order to allow for adequate testing of timepieces prior to shipment all orders and repairs processed during the week will be shipped on the following Monday. Custom made Marathon timepieces are assembled to order with a 5 day lead time.
Marathon timepieces include free priority domestic and DHL express international shipping.
International shipping policy
All international parcels are subject to customs taxes and duties determined by the fee schedule of the importing country. This is international law. We have no control over the amount charged or any delay in the shipment being held for clearance by customs. The customs forms are properly and accurately executed for each transaction with specific descriptions of the exact contents and an accurate representations of the values. Our shopping cart does not recognize shipping fees on international orders. An additional invoice will be sent to cover shipping fees.
Lost and damaged parcels policy
We send all our parcels with tracking. Damaged items must be returned for inspection. Items must remain undelivered for 30 days prior to claim.
Shipping fees domestic
USPS First Class small envelope with tracking. 10.00
USPS Priority parcel with tracking. 15.00
USPS EMS parcel with tracking. 35.00
UPS or FedEx parcel with tracking. 45.00
UPS or FedEx overnight parcel with tracking. 75.00
Shipping fees international
USPS First Class small envelope with tracking. 20.00
USPS Priority parcel with tracking. 55.00
DHL EXPRESS with tracking. 65.00
USPS EMS parcel with tracking. 75.00
UPS or FedEx with tracking. 95.00
15.00-95.00 depending on the value and method of shipping.
The warranty covers defects of the internal moving parts of any new timepiece sold to the original owner. The warranty does not cover external parts, defects caused by outside force or improper use, nor does it cover regular wear and tear from normal use or any outside modifications and third party repair attempts. Items sold at eBay auction or substantially discounted from the original price are sold as is.
Marathon watches with custom case finishing, crystal modifications or any internal modifications are not covered by Marathons manufactures warranty.
All water resistant watches that we build or customize are carefully assembled and tested. Seals are examined, set and lubed with DC7 waterproof grease and subject to a simple waterproofness test. We offer optional pressure testing operations on divers watches up to 10ATM.
Due to possible customer mishap we are not responsible for any water damage and do not guarantee water resistance. Diver watches should be examined and pressure tested by a certified dive watch specialist prior to any diving activity for safety. Water resistance is not permanent. Gaskets around the crown, crystal, and case back are subject to wear. They can deteriorate in time and should be inspected periodically. Checking the gaskets in a general water resistant watch can often be just a visual inspection. The application of silicone lubrication can extend the life of the gaskets and can be applied during routine maintenance or service.
2 year manufactures warranty on Marathon watches.
1 year warranty on Swiss Made mechanical movements.
1 year warranty on reconditioned vintage mechanical movements.
1 year warranty on certified preowned watch movements.