Policies

Return policy

We offer a 7 day return on any new watch in stock. w3, Burlington, Marathon, Seiko, Yema and Ollech & Wajs timepiece returns must be Unworn, Unaltered, Un-Sized, in As New Condition Complete With All Contents Included At Time Of Sale. The purchase price, less shipping costs and 10% restocking fee will be refunded upon receipt of the watch. If there is evidence that a watch as been worn, any links removed from the bracelet, the watch strap removed and replaced or reinstalled, or if the watch case has been opened, the return privilege is void. Any Custom Tailored Timepiece made to individual specifications, Ollech & Wajs Special Orders, Yema Special Orders, Marathon Special Orders, Seiko Marine Master Special Orders and Watch Parts are Final Sale.

Pre-owned return policy

All pre-owned watches are sold with a three day return privilege to give purchasers the opportunity to reassure themselves of the authenticity and condition of watches purchased for sales within the CONUS. The purchase price, less shipping costs and a 10% restocking fee will be refunded upon receipt of the watch. The timepiece must be returned in the same condition as sold in Unopened, Unaltered, Un-sized and Unworn condition with all contents included at time of sale. If there is evidence that a watch as been worn, any links removed from the bracelet, the watch strap removed and replaced or reinstalled, or if the watch case has been opened, the return privilege is void. No other warranty is provided, or implied, unless so stated in the posting. Three days after the buyer receives the watch, all sales are final. If you have any questions or concerns, please do not hesitate to contact us. We are committed to excellent customer service and will do our best to resolve any issues. 

Pre-owned policy

All pre-owned pieces are guaranteed authentic, completely tested and reconditioned cosmetically to as close to new condition as possible. Modern water resistant watch seals are examined, set and lubed with DC7 waterproof grease. Each mechanical watch is adjusted and regulated for accuracy on a Timegrapher TYMC MTG 4000A. Quartz watch batteries are tested and replaced if necessary.

Shipping policy

Shipping and handling fees are calculated by the sum of postage, tracking, signature confirmation fees, runner fees and packing materials. All parcels are privately insured at the rate of 2.00 per 100.00 of value for domestic parcels and 3.00 per 100.00 of value for international parcels in addition to the base shipping cost. Inbound parcels are to be sent to our secure shipping address located on our contact us page with full insurance and signature confirmation. Inbound parcels are to be sent to our secure shipping address located on our contact us page with full insurance and signature confirmation. In order to allow for adequate testing of timepieces prior to shipment all orders and repairs processed during the week will be shipped on the following Monday.


International shipping policy

All international parcels are subject to customs taxes and duties determined by the fee schedule of the importing country. This is international law. We have no control over the amount charged or any delay in the shipment being held for clearance by customs. The customs forms are properly and accurately executed for each transaction with specific descriptions of the exact contents and an accurate representations of the values.


Lost and damaged parcels policy

We send all our parcels with tracking. Damaged items must be returned for inspection. Items must remain undelivered for 30 days prior to claim.


International Insured DHL EXPRESS shipping is 69.00


Shipping fees domestic 

USPS First Class small envelope with tracking. 10.00 

USPS Priority parcel with tracking. 15.00

USPS EMS parcel with tracking. 35.00 

UPS or FedEx parcel with tracking. 45.00 

UPS or FedEx overnight parcel with tracking. 75.00

Shipping fees international

USPS First Class small envelope with tracking. 20.00 

USPS Priority parcel with tracking. 55.00 

DHL express with tracking 69.00

USPS EMS parcel with tracking. 75.00
UPS or FedEx with tracking. 95.00


Pre-owned shipping 

15.00-95.00 depending on the value and method of shipping. 

North Carolina sales policy

All sales within North Carolina are subject to state and local taxes. This will be added to the invoice, collected and submitted to the state of North Carolina on a quarterly basis. The current tax rate for state and local government is 6.75%. 

Pricing policy

Pricing is subject to change without notice. Our price match policy is extended to any North American Authorized Marathon or Ollech & Wajs dealers advertised price and excludes any limited edition timepieces, eBay or Amazon offers. Sale prices are limited to only as assembled items posted.